Faqs

Frequently Asked Questions

Well that was all James’ doing. He has said time after time that we all NEED A HAND in different ways, so when it came to a name, NEED A HAND it had to be.

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James set up NEED A HAND in September 2005. At that time there was only and James and his dog, and the dog was head of security.

Since then we have moved on and we now have a couple of vans on the road, however, dog is still head of security.

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Well the easy answer is yes. Though when you phone in, we can normally give you a good idea of a costing.

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Unlike many other companies, we charge no call out fee on jobs booked in. However, we do charge a flat ?50 fee for emergency call out. This is to help cover the time involved when we have to go back to the work we left to come to you.

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We try to come within 2-3 working days. We can do a same day call out service, but this is only for emergency work.

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No. Our normal hours are 9 to 5.30 Monday to Friday, and our office hours are 9 to 5 Monday to Friday. However, we have an on-call emergency service for our contracted agencies.

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We try hard to not work the weekends, our handy men need time to themselves. We do, however, have a on-call emergency service for our contracted agents.

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Yes.

All our vans are kitted out with a full range of tools that let us tackle all the work we set out to do. We also carry all the small stuff like screws, nails, wall plugs, plumbing connections etc.

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Being a handyman company, we specialise in what people think is a handyman job. However, we do work for various property management companies that require us to carry out work from a broken front door to a flood which required a full decant and total renovation and everything in-between.

 

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We stick to what we do best and we specialise in small jobs that do not require a particular trades.

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We have a data bank of firms big and small that we have worked with in the past and we are happy to pass on these names to you.

FOR YOUR PEACE OF MIND: WE DO NOT RECOMMEND PEOPLE THAT HAVE NOT WORKED FOR US OR ALONGSIDE US.

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We have never had to advertise. All of our business comes through referrals from satisfied customers and we love it that way. Spending less money on advertising means that we can keep our rates at an affordable level and we can use some of the cash we’ve saved for our charity work.

Please bear this in mind when you look for us and when you are satisfied with our service, please pass our name on to your family, friends and colleagues.

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The easy answer is NO. One of the reasons NEED A HAND was formed was because James was constantly hearing the same old story, “That company didn’t turn up again”.  We at NEED A HAND try hard to give specific arrival times, within a two hour window. However, we all know that things happen and if for some reason we can not make it  someone from our office will call and let you know.

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We firmly believe that we would not get the high number of returning customers that we have, were our staff not reliable.

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Not at the moment. Though we are working on this, if you feel you would like a career in this industry, feel free to drop us your CV.

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No. We do a lot of office work from simply changing a light bulb to a full maintenance contract. Please contact us if we can help with your maintenance program.

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Yes.

We already do work for various letting agencies and we also have landlords that live abroad. So far, we have clients in 6 different countries.

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No, not at all. We will sent out the required handyman then we will raise an invoice and send it to you, either by e-mail or by post. All we ask is that you adhere to our payment terms.

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Quickly 🙂  But we do accept cash, cheque, card, Paypal or BACS payment.

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If you are not happy with the work in any way please contact us by phone or email. We will send a handyman to view the work and make a decision based on the meeting. We offer a full guarantee on all NEED A HAND work.

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These are just some of the most frequently asked questions. To ask your question simply call us on 07780 845 178 or fill in this form and one of our friendly staff members will get back to you with an answer.

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